Meadow Customer Success Manager at Meadow responsible for ensuring client success and driving adoption and expansion. Own a book of clients end-to-end to increase Net Revenue Retention (NRR).
Responsibilities
As Meadow’s Customer Success Manager, your primary mission is to ensure that our clients are successful term-to-term and get value from their partnership with Meadow. You’ll own a book of clients end-to-end, and be responsible for driving adoption and expansion.
This is a full-time position reporting to Melissa, Meadow's Senior Director of Customer Success.
Outcomes: What Success Looks Like
Increase in Net Revenue Retention (NRR)
Qualification
Builder MindsetYou own problems end-to-endExpansion OwnershipProduct ExpertiseWhat Makes You Stand OutExperience with Institutional Buyers
Required
3–6+ Years of Experience in Customer Success
Builder Mindset: High Agency x High Urgency x High Resilience
You own problems end-to-end.
You make consequential decisions that impact outcomes.
Expansion Ownership
Product Expertise
You can explain clearly how the product you support works, and you build deep enough expertise to anticipate client needs and recommend solutions.
You maintain a tight feedback loop with Product, so client feedback informs product decisions.
You use data to make the case for adoption, upsells, and cross-sells.
You orchestrate AI and build systems that elevate how you work. You're thoughtful about outcomes, aware of limitations, and continuously improving how you use AI.
What Makes You Stand Out
Experience in B2B/Enterprise SaaS Sales as an Account Executive and/or Business Development Representative
Preferred
Experience in B2B/Enterprise SaaS Sales as an Account Executive and/or Business Development Representative
