Enterprise Solutions Engineer

US (Remote)full timeRemote

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mid

$160k–$185k

H1B: no

Cresta Enterprise Solutions Engineer at Cresta partnering with Enterprise Account Executives to provide technical insights and solutioning during sales cycles. Conduct product demos, manage technical validation, and develop business cases for prospects.

Responsibilities

As an Enterprise Solutions Engineer you will partner with Enterprise Account Executives to showcase the power of Cresta to potential customers. In this role you will provide technical insights and solutioning to stakeholders both internal and external by understanding customers technical requirements. You will conduct product demos, manage technical validation activities (including proof-of-concept exercises and pilots), and ultimately help develop the business case for the prospect during the sales cycle. You also will act as liaison between sales, the customer and Cresta’s technical teams.
Qualify new sales opportunities by understanding customer requirements and converting it to Cresta technical requirements
Partner with Enterprise Account Executives to discover and understand the prospect's situation and the challenges that they are experiencing
Lead discovery calls with prospective customers & internal cross functional teams to build and deliver product demos. Solving problems for potential customers and demonstrating the value of Cresta product
Provide your prospects with insights and learnings from your vast experience in helping customers improve their contact center and customer experience operations
Drive adoption during proof of values by training individual managers and users on the Cresta solution
Translate prospect use cases into brilliant technical solutions and demonstrate the path to ROI
Deliver captivating product demos highlighting value propositions to get prospects excited about how Cresta will help them reach their goals
Run ROI workshops to translate our solution into a financial business case proposal
Provide feedback to product management about the successes and failures in the field

Qualification

Known for a strong work ethicNatural problem-solverExperienced with Salesforce

Required

4+ years of experience in customer-facing roles, with 1–3 years in a technical pre-sales capacity supporting large enterprise sales cycles
Deep hands-on expertise with Conversational AI and CCaaS platforms, helping customers modernize contact center operations
Known for a strong work ethic, enthusiasm, and thoughtful engagement with clients and internal teams alike
Desire to practice and prepare your presentation (or demo) meticulously, as you always strive for perfection
Natural problem-solver; resourceful in leveraging internal teams and cross-functional collaboration to move deals forward
Fast learner with a passion for new technology and a talent for simplifying complexity for customers
Experienced with Salesforce.com, contact center infrastructure, and enterprise SaaS environments
You embody our core Operating Principles