Intercom The Relationship Manager, Mid Market (LATAM) at Intercom leads growth and manages existing client relationships in Latin America. The role focuses on upselling, cross-selling, forecasting, and collaborating with partners to expand business.
Responsibilities
What will I be doing?
Develop and maintain strong relationships with existing clients, identifying opportunities for upselling and cross-selling Intercom's solutions.
Provide timely and accurate forecasts and clear visibility on revenue performance
Maintain up-to-date knowledge of our evolving products and processes
Create your own demonstrations, tailored to client needs
Partner with our regional partners to co-sell into and expand shared accounts, navigating multi-party commercial structures
Engage in team development and mentoring
Represent the voice of the customer to cross-functional partners, including Marketing and Product
Contribute to the overall growth of the global Enterprise business, pioneering new best practices and driving projects to up level the team
Develop and present growth plans, strategizing time accordingly and prioritizing key accounts
Network within accounts to connect with key stakeholders, influence decisions, and drive engagement
Participate in virtual and in-person events to showcase our solutions and represent the company
Qualification
4+ years experience in a closing roleProficiency in Portuguese
Required
4+ years experience in a closing role
2+ years of SaaS experience selling similar products
