Senior TPM - Enterprise Systems at Intercom · LumiJobs

Responsibilities

Own end-to-end delivery of Fin's most complex Enterprise Systems programs. Multi-quarter, multi-workstream, spanning several teams. You are accountable for the outcome, not just the plan.
Partner deeply with Finance, Billing and People teams to turn their problems into solutions. Get close enough to how they actually work that you can challenge the stated requirement and find the better answer underneath it.
Shape initiatives before they become projects. Work with group and functional leadership to pressure-test the problem, define scope and success measures, and say no to work that doesn't earn its place.
Manage stakeholders and expectations directly. Set a clear bar for what will land and when, communicate change early and often while also building trust that lets you influence decisions without authority.
Plan around the business, not just the roadmap. Fin's Finance and People functions run on cycles: month end, quarter end, year end, payroll, performance and planning. You'll sequence delivery, testing and cutover around those cycles and protect the teams through them.
Own the roadmap and the communication around it. Drive visibility, sequencing and build a shared understanding across other IT group teams and up to Senior Stakeholders.
Run implementations with rigour. Requirements, functional specs, build oversight, UAT, cutover and hypercare.
Manage risk actively. Surface issues, dependencies and delays early. Bring mitigation options and escalate with a recommendation, not just a problem.
Lead the change, not just the system. Plan and deliver the enablement, comms, and training that make adoption real after go-live.
Raise the bar on how we deliver. Improve planning, governance, and ways of working across the Enterprise Systems team.
6+ years managing technical programs and projects end-to-end, with a track record of enterprise system implementations you personally led from initiation through go-live and stabilisation.
Proven command of program management fundamentals: planning, sequencing, resourcing, dependency management, risk and issue management and status reporting to peers up to senior leaders that they can trust.

Senior TPM - Enterprise Systems

Responsibilities

Qualification

Required

Benefits

Company

Intercom

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