Contribute production code to the encoding stack (Java/Kotlin, C++) as a full member of the Encoding team's sprints

Own our US enterprise accounts technically during EU off-hours: triage and troubleshoot encoding issues, drive incidents to resolution or a clean handover

Debug live, distributed systems under real customer pressure: log analysis, error diagnosis, network traces, reproducing issues from limited information

Travel to customer sites to support integrations, run technical workshops, and handle escalations

Feed what you learn in the field back into sprint planning and the product roadmap

What success looks like (6–12 months):

You're shipping production code in the Encoding team's sprints, not just triaging issues

You've become the trusted US technical contact for our largest media and streaming accounts, and off-hours response times have visibly improved

You've defined a repeatable playbook for triage, resolve-vs-escalate, and clean handovers to the EU team

You've run at least one on-site customer integration or workshop end to end

Field learnings from your accounts have shaped sprint planning or the roadmap at least once

The EU team trusts you to own US hours solo. Your async updates are clear enough that Europe picks up where you left off without friction.

Senior Software Engineer

Responsibilities

Company

Bitmovin

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