Contribute production code (Java/Kotlin, C++ encoding stack) as an embedded member of the Encoding team's sprints

Own our US enterprise accounts technically: cover the timezone gap, triage and troubleshoot encoding issues during EU off-hours, and drive incidents to resolution or a safe handover

Travel to customer sites to support integrations, run workshops, and handle escalations in person

Feed field learnings back into sprint planning and the product roadmap

Make sound escalate-vs-resolve calls autonomously, and keep the EU team looped in through clear async communication

What success looks like (6–12 months):

You've become the trusted US technical point of contact for our marquee media and streaming accounts. Those customers escalate to you by name and response times during EU off-hours have visibly improved.

You're shipping production code in the Encoding team's sprints, not just triaging. You've closed real issues in the core encoding stack (Java/Kotlin, C++), not just filed them.

You've defined the Forward Deployed playbook from scratch: how issues get triaged, when to resolve vs. escalate, how handovers to the EU team happen cleanly. It's written down and repeatable, not living in your head.

You've run at least one on-site customer integration or workshop end to end, and the customer came away more self-sufficient.

Field learnings from your accounts have shaped sprint planning or the roadmap at least once, with a concrete example the team can point to.

Churn risk on your accounts is down and measurably so, with faster resolution and fewer issues aging overnight.

Forward Deployed Engineer

Responsibilities

Company

Bitmovin

More roles at Bitmovin