Healthcare Coordinator

Pompano Beach, FLfull timeRemote

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Healthcare Coordinator at Porter · LumiJobs

H1B: no

Porter Healthcare Coordinator at Porter responsible for managing day-of appointment check-in processes and coordinating communication between members, providers, and practice coordinators. Focus on ensuring appointment readiness and handling day-of appointment issues.

Responsibilities

We’re seeking dedicated, detail-oriented Check-in Specialist to join our care team. In this role, you will be responsible for managing and executing the day-of appointment check-in process for our providers and Practice Coordinators.
Make approximately 20-40 check-in calls daily to members to confirm readiness and availability for scheduled appointments.
Directly communicate with providers using Athena chat during the day-of appointment workflow—this includes sharing no-shows, cancellations, and real-time updates.
Coordinate with Practice Coordinators to ensure visibility of appointment status and provider requests (e.g., encounter deletions or schedule adjustments).
Monitor and respond to day-of appointment issues such as no-shows, cancellations, and member concerns.
Responsible for insurance verification updates or add-on member appointments.
Work collaboratively across tools like Athena and Salesforce (experience in either is a plus).

Qualification

Comfortable working in a remoteExperience with Athena or Salesforce

Required

Customer Service experience in healthcare industry
Comfortable using chat-based tools for internal team communication
Strong attention to detail and ability to manage a dynamic workflow
Experience with Athena or Salesforce is a plus, but not required
Comfortable working in a remote, fast-paced environment with clear communication protocols