Escalation Manager at Netskope · LumiJobs

Responsibilities

This Director role will strategically plan and execute programs to secure leadership positions in key vendor evaluations, including Gartner Magic Quadrants, Forrester Waves, and IDC MarketScapes. Operating independently in a fast-paced cybersecurity environment, this leader will define and track measurable AR metrics while collaborating across Corporate Marketing, Product Management, Product Marketing, PR, and Campaign teams. The ideal candidate will scale operations efficiently, make sound business decisions aligned with Netskope’s priorities, and purposefully integrate AI frameworks and productivity tools to make the AR program faster, more scalable, and highly impactful.
The position reports to the VP, Analyst Relations & SASE Product Marketing
Drive a strategic AR plan that is in line with Netskope’s Corporate priorities.
Identify key analysts/firms, their relevant research, manage relationships, track progress, establish and own metrics, including key performance indicators, that reflect AR success.
Integrate AI tools, agents, and automation into daily activities to streamline operations, accelerate turnaround times, and scale the outbound reach of the AR program.
Drive the early planning and execution to yield positive results in Gartner MQs, Forrester Waves, IDC MarketScapes - briefings, inquiries, and consulting sessions are key.
Work with internal teams to ensure appropriate content is being communicated to analysts early and often and insights are being extracted and communicated.
Leverage AI technologies and advanced tracking platforms to expeditiously capture, synthesize, and distribute analyst sentiment and feedback to key internal stakeholders in support of product strategy and GTM campaigns.
Ability to work with all levels and teams within Netskope including the C-Suite; autonomous and independent strategic planning, execution, and communication is a critical requirement for this role.
Ability to identify customer references, nurture those relationships, and ensure these are shared with key analysts.
Strong acumen for content creation - working with analysts is not a project management role - it’s important to help create content for analysts, provide insight on what works well and what doesn’t, and provide internal counsel to stakeholders that interact with analysts from slide content, demos, and talk track; all aspects of analyst interactions are led by this AR Director providing guidance and influence at every turn.
External conference participation - lead the planning and execution of participation at key industry events meeting with analysts, soliciting insight, and advancing Netskope’s agenda.

Escalation Manager

Responsibilities

Qualification

Required

Preferred

Benefits

Company

Netskope

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