Senior Deployment Lead

Required

• Build strategic growth plans, that enable our leadership team to interact with key prospects and grow an account’s overall potential
• Successfully deploy Nova Credit’s solutions to multiple enterprise clients
• Be directly responsible for driving significant revenue realization via on-time and on-value deployments
• Collaborate with Nova Credit’s Solution Architects, Account Managers, Product Managers, and Engineering teams - among others - to strategically influence product priorities, and further improve Nova Credit’s core product features
• 5+ years experience as a Deployment Lead, Client Solutions/Customer Success Manager, Engagement Manager, Technical Project Manager, Professional Services Lead, or Management Consultant. Past experience working with clients in the financial services industry is a plus.
• Technical implementation experience - you can configure a customer environment, and explain technical concepts to business stakeholders (API, Webhook, etc). Additionally, we’ll teach you about Nova Credit’s products, but our customers and products are inherently technical and you should have the curiosity to learn and creatively problem solve
• Entrepreneurial mindset - Adaptable to hybrid work settings, and resourceful in a fast-paced, lean environment (wearing multiple hats)
• High level of autonomy in delivering multi-stakeholder initiatives - Ability to take full ownership of your account portfolio and make key decisions to deliver ambitious business outcomes. This includes: deciding when to include our executive team in customer escalations; defining de-escalation plans; mobilizing cross-functional teams to solution customer requests; and executing a mix of high versus mid-touch engagement commensurate with the growth potential of your customers