Vanta Customer Success Manager at Vanta to guide mid-market customers through security and compliance journeys. Lead post-sales activities including onboarding, renewal, and upsell opportunities.
Responsibilities
Lead all post-sales activities for Vanta’s mid-market customers through onboarding, implementation, product expertise, renewal and identify upsell opportunities.
Partner with Account Managers to drive renewal and expansion opportunities within your book of business.
Act as the voice of the customer within Vanta.
Serve as the point of contact for your customers and drive them to specific business outcomes on their timelines.
Become a product expert on Vanta and how our platform can be used to improve security posture through our compliance offerings (SOC 2, ISO 27001, GDPR, HIPAA, USDP and Custom Frameworks), Trust Reports, and Risk Management solution.
Provide insightful technical answers and recommend the most efficient way for customers to achieve compliance using our platform.
Develop a trusted advisor relationship with key accounts, customer stakeholders, and executive sponsors that may lead to renewals, expansion, and advocacy.
Influence Vanta’s strategy and product priorities to drive adoption and retention by being the voice of the customer.
Work cross-functionally to resolve customer business issues and work toward mutual goals.
How to be successful in this role:
Have 5+ years of experience in Customer Success at a SaaS company.
Extensive experience with high-end exposure to C-level executives, and the ability to build strong trusted relationships.
Qualification
Required
5+ years of experience in Customer Success at a SaaS company
Extensive experience with C-level executives
Ability to build strong trusted relationships
Experience providing account management and relationship building
