Technical Support Engineer, Triage & Discovery

Preferred

• Experience with implementation or onboarding workflows in a SaaS environment.
• Familiarity with SQL, scripting, or QA processes.
• Experience in an environment with clear severity levels and escalation paths.
• Experience creating client-facing documentation, including Knowledge Base articles.
• Experience in fraud & compliance for financial institutions is preferred but not required.
• Familiarity with support ticketing tools, such as Zendesk.
• Comfortable using AI tools to work faster and more effectively.
• We value building connections and fostering relationships with both our customers and each other. This role may require travel for support team members, to visit one of our offices, as well as to participate in team-building activities and company events. New hires will start with focused in-person training at Alloy’s office.