Pantheon The Global Employee Experience Specialist manages the physical and cultural experience across six global offices and virtual employee engagement. This role handles facilities, vendor management, and supports office expansion and onboarding.
Responsibilities
We're looking for a Global Employee Experience Specialist to own the physical and cultural heartbeat of our six global offices and our virtual employee experience. This is an individual contributor role sitting at the intersection of facilities, culture, and employee experience – someone who thinks proactively, works across functions with ease, and takes genuine pride in creating environments and moments that make people feel like they belong.
You'll drive the day-to-day onsite experience across all six of our global office locations, making sure every office feels welcoming, functional, and reflective of our culture – while also partnering with People leadership to bring our virtual employee experience to life for our global workforce. From Employee Resource Groups and internal events to facilities and vendor management, this role touches every part of how our people experience work at Pantheon. As we continue to grow, you'll also play a supporting role in office expansion, helping ensure new locations are set up with the same care and consistency as our existing ones.
In office 1-2 days a week, quarterly travel to other office locations
Global Onsite Experience (6 Offices)
Serve as the primary point of contact for all six office locations – managing facilities, vendor relationships, and day-to-day operations with minimal oversight
Own the full physical experience at each location: food and snack programs, office supplies, cleanliness, access control, and the overall environment
Liaise with building owners and managers across locations; proactively coordinate maintenance, repairs, and improvements before they become issues
Manage access control and keycard administration across all locations
Manage onsite and remote vendor relationships – catering, cleaning, food services, furniture, and more – including contract renewals, negotiations, and performance
Coordinate and support office moves and reorganizations end-to-end
Maintain documentation for office access, use guidelines, and operational processes across all six locations
Support in-person onboarding for new hires starting in office, ensuring their first week experience is welcoming, set up, and reflective of our culture
Qualification
Strong vendor management experienceA clearBased in VancouverWhat Success Looks Like in Year One
Required
Demonstrated ability to manage multiple locations or programs simultaneously with minimal guidance
Strong vendor management experience. You know how to run an RFP, manage a contract, ask the right questions, and hold a vendor accountable
Exceptionally organized - you build systems, maintain them, and bring structure to ambiguity; nothing falls through the cracks and you don't wait to be reminded
A clear, structured communicator in writing, in meetings, and across functions. You know how to get the point across, tailor your message to your audience, and loop in the right people at the right time
Skilled at managing multiple workstreams simultaneously across a distributed, global environment. You can hold the thread on a vendor negotiation, an upcoming event, and a facilities request all at once without losing momentum on any of them
Proactive in surfacing updates and blockers, you share timely, organized status updates
Comfortable navigating ambiguity and making judgment calls; you surface risks early and bring proposed solutions
Experience working across global or distributed teams; cultural awareness and sensitivity matter to you
Someone who brings energy to high-visibility moments like onboarding, events, and milestones, because you understand the impact they have
Familiarity with tools like Slack and Google Workspace
Based in Vancouver, Chicago, or San Francisco, with the ability to be on-site in your location regularly; periodic travel to other office locations is expected
