Scaled Customer Success Manager

Preferred

• Experience with developer tools, APIs, AI products, infrastructure software, or technical SaaS platforms.
• Experience supporting technical buyers such as engineers or product teams.
• Experience building customer education programs, lifecycle campaigns, or self-service onboarding experiences.
• Even if you don't meet every qualification above, we'd still encourage you to apply. We care much more about your ability to learn, build, and create exceptional customer experiences than checking every box.
• Note: Cartesia participates in E-Verify and will provide the federal government with Form I-9 information to confirm employment eligibility after hire.
• 🏢 In-office policy: We’re an in-person team based out of offices in 🇺🇸 San Francisco, 🇬🇧 London and 🇮🇳 Bangalore. We love being in the office, hanging out together, and learning from each other every day.
• 🌎 Visa sponsorship: We provide visa sponsorship support and assess each circumstance on a case-by-case basis. However, visa sponsorship is dependent on many factors, including the role you are applying for, and the location you are going to be based, and so we can't always guarantee success. Your Recruiter will work with you to understand your visa sponsorship needs from the first call.
• 🚢 We ship fast. All of our work is novel and cutting edge, and execution speed is paramount. We have a high bar, and we don’t sacrifice quality or design along the way.