Commercial Customer Success Manager

Required

• You've carried a book of 40 to 100+ accounts and worked out how to be present across all of them without going quiet on half.
• You've sold to, or supported, technical people, whether that's engineering teams, on-call rotations or developer tools. You can hold your own in a technical conversation without needing to escalate every one of them.
• You've got commercial instincts. You spot the account that's about to double, you know what a growth signal looks like, and you know how to steer a renewal to a good outcome.
• You know what scaled CS looks like when it's done well. Playbooks, one-to-many programs, AI-assisted workflows. You don't need to have built them from scratch, but you've worked around them enough to have opinions on what you'd do differently.
• Half-built process doesn't rattle you. You'd rather fix the documentation than complain about it.
• You actually like being in a room with customers, and you'll get on a plane for the right one.
• We work hard and we think life outside work matters just as much. Our benefits pack is built to support both.
• Market-leading private medical insurance. The proper kind, so you're never weighing up your health against a bill.
• Competitive PTO. Showing up at your best requires switching off, and we make sure you have time to do that.
• First Friday of every month off. Yes, seriously.
• Enhanced 401k. We put real money in, because future-you deserves better than an afterthought.
• Meaningful equity. We're rapidly scaling, and everyone who helps shape the outcome should share in it.