Brigit Senior IT Operations Manager at Brigit leads IT Operations function, focusing on scalable processes, security, and compliance. Oversees IT Support Specialist and partners with multiple teams to execute IT strategy.
Responsibilities
Brigit is looking for a Senior IT Operations Manager to build, mature, and scale our internal IT Operations function. You'll partner closely with our VP of Engineering, Security, Compliance, and People teams to develop and execute Brigit's IT strategy. While you'll oversee one IT Support Specialist responsible for day-to-day help desk operations, this role is primarily focused on building scalable processes, improving security and compliance, driving automation, and ensuring operational excellence as Brigit continues to grow.
We're looking for someone who enjoys creating structure where it doesn't yet exist-someone who is a builder, a problem solver, and a hands-on leader who takes ownership, drives execution, and isn't afraid to roll up their sleeves to get things done.
Day-to-Day IT Operations
Own Brigit's day-to-day IT Operations strategy while partnering with our IT Support Specialist on daily support activities, providing mentorship, coaching, and prioritization
Work with our MSP to provision hardware and manage user onboarding and offboarding
Own VPN infrastructure - troubleshoot connectivity issues and manage certificate-based device access
Ensure compliance and consistent adherence to existing IT policies and procedures and develop/mature policies where they don’t exist
Review and update our IT Risk assessment on a quarterly basis
Identity & Access Management
Own Identity & Access Management (IAM) across Brigit
Administer and continuously improve our Single Sign-On (SSO) environment with Okta, including SAML, SCIM, provisioning, deprovisioning, and role-based access control
