Responsibilities

Own the AI Receptionist product end-to-end
You'll set the vision, roadmap, and success criteria for Boulevard's AI Receptionist suite — our answer to the modern contact center for self-care businesses. That means owning how AI engages clients in 1:1 interactions across voice and text: when it handles conversations autonomously, when it hands off to staff, and how that transition feels invisible to the client and effortless for the team.
Define what great AI-powered client communication looks like
You'll develop a deep point of view on where AI should handle interactions autonomously, where it should hand off to staff, and how to make that transition seamless — including how conversations maintain continuity across channels, how fallback behaviors are designed when AI can't resolve something, and how the overall experience feels coherent whether a client is talking to AI or a human.
Drive adoption and outcomes
You'll own the business outcomes for the AI Receptionist — revenue, adoption, and retention — and define the product metrics that drive them: autonomous resolution rate, agent productivity, CSAT, and more. You'll collaborate on pricing strategy and be expected to connect what's happening in the product to what it means for their business.
Represent the customer
You'll develop genuine fluency with how self-care businesses manage client communication today — what they trust, what they fear, what they'd delegate in a heartbeat and what they'd never let out of human hands. That customer insight is what separates AI that gets adopted from AI that gets turned off.
WHAT YOU'LL BRING
5–8 years in product management with experience in B2B2C or both B2C and B2B environments — you understand what it means to serve a business and their end customer simultaneously
Experience shipping AI-powered products — you know how to shape how AI behaves, design for when it falls short, and earn user trust over time
LLM fluency — enough hands-on familiarity with LLMs and prompt design to partner credibly with engineering without needing a translator

Senior Product Manager, AI Receptionist at Boulevard · LumiJobs

Senior Product Manager, AI Receptionist

Responsibilities

Qualification

Preferred

Benefits

Company

Boulevard

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