Responsibilities

Pearl has scaled quickly across both high-volume SMB practices and large Enterprise/DSO accounts, and our billing, accounts receivable, and collections function is ready for someone to take it to the next level. We are looking for a builder - someone who has helped stand up billing and AR infrastructure in a fast-moving startup and enjoys creating scalable, well-controlled processes - to take full ownership of Billing, AR, and Collections across both segments of our business. This role reports to the Controller and will have one direct report from day one, with the team expected to grow as AR volume and complexity scale.
Billing, AR & Collections - SMB (High Volume)
Own end-to-end billing and invoicing for a high-volume book of SMB dental practice customers, including recurring subscription billing and usage-based charges.
Oversee the end-to-end collections process, ensuring efficient workflows, timely follow-up, accurate account resolution, and consistent execution of billing and collection procedures.
Monitor AR aging across the SMB book, flag risk accounts early, and drive down days sales outstanding (DSO) and delinquency rates.
Partner with Customer Success and Support to resolve billing disputes and payment failures quickly, minimizing involuntary churn caused by billing friction.
Own accurate execution of SMB promotions and discounting (free months, introductory pricing, retention offers) in the billing system, so what Sales/CS grants is what actually shows up on the invoice.
Billing, AR & Collections - Enterprise / DSO
Own billing and collections for Enterprise and DSO accounts, including complex, contract-driven invoicing (multi-location rollups, tiered pricing, custom terms, milestone or usage-based fees).
Manage a smaller number of high-dollar, high-touch relationships, working directly with customer finance and procurement contacts to resolve disputes and negotiate payment plans where needed.
Partner with Legal and Sales on contract terms that affect billing and collectability (payment terms, invoicing triggers, true-ups, nonrefundable fee language) before deals close.
Serve as the point of escalation for at-risk Enterprise receivables, including past-due balances tied to contractual disputes.

Manager, Billing & Accounts Receivable at Pearl · LumiJobs

Manager, Billing & Accounts Receivable

Responsibilities

Qualification

Required

Preferred

Benefits

Company

Pearl

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