Pearl The Billing Specialist (Contract) supports billing functions by processing customer billing tickets and resolving discrepancies. This role also pilots AI-enabled billing and collections workflows to improve efficiency.
Responsibilities
We are seeking a detail-oriented and organized Temporary Billing Specialist to provide immediate support to the billing function during a period of transition. This role will help ensure day-to-day billing activities remain accurate, timely, and efficient while supporting the broader team with a high volume of work.
Process customer billing tickets accurately and within established timelines, ensuring timely and complete resolution.
Research and resolve billing discrepancies and customer inquiries with a focus on accuracy and timely follow-through.
Collaborate with internal teams to resolve billing issues and support an efficient, seamless order-to-cash process.
Provide additional administrative and operational support to the billing team as needed, helping maintain consistent workflow and coverage.
Bring an AI-forward mindset to a function that is still largely manual across the industry: identify where AI and automation can replace manual dunning, reconciliation, and dispute triage work.
Use AI tools to accelerate collections outreach, aging analysis, and reporting rather than defaulting to spreadsheets and manual follow-up.
Partner with RevOps and Data to pilot AI-enabled billing and collections workflows, such as automated dispute categorization or payment risk scoring, as Pearl scales.
Qualification
2+ years of billingProficiency with Excel and Stripe
Required
2+ years of billing, accounts receivable experience.
Strong attention to detail and organizational skills.
Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
