OpenAI Senior Operations Analyst at OpenAI focusing on user safety and risk operations. Responsible for turning complex safety and risk problems into scalable operational solutions.
Responsibilities
We are seeking a Senior Operations Analyst to take on complex, ambiguous safety and risk problems and turn them into practical operational solutions that can scale. This is a senior individual-contributor role for a versatile operator who is comfortable moving between queues, investigation, analysis, workflow design, hands-on execution, and cross-functional leadership. Depending on team needs, the role may focus on emerging-risk incubation, cloud deployment partnerships, or other new operational areas.
The portfolio will change with company priorities and may span established harm areas, emerging-risk incubation, cloud deployments and partnerships, device safety, or new product launches. Some hires may focus primarily on cloud deployment operations, including launch readiness, partner coordination, safety workflows, and operational monitoring. You will typically own a small number of high-impact problems at a time and will be expected to judge what needs to be built, what can stay lightweight, and when the work is ready to scale, transfer, or stop.
Location / work model: San Francisco, CA; hybrid, 3 days/week in-office.
Please note: This role may involve exposure to sensitive or concerning content. Strong discretion, good judgment, and resilience are essential.
Take ownership of ambiguous, high-priority safety and risk problems: define the problem, gather the right evidence, choose a practical path, drive execution, and close the loop.
Analyze structured and unstructured data, both quantitative and qualitative. This may include user reports, case narratives, conversations, escalations, and operational metrics to identify patterns, risks, and the highest-leverage interventions.
Build and test lightweight workflows, tools, automations, and decision aids that improve speed, quality, and consistency, then iterate based on real-world use.
Turn one-off insights and manual work into scalable operating mechanisms without adding unnecessary process or complexity.
Lead sensitive investigations, incident response, or launch-readiness work, including safety workflows, human review, escalation paths, partner coordination, and operational monitoring for product launches or cloud deployments.
Work directly with cross-functional and external partners to clarify ownership, resolve operational gaps, and turn incomplete signals into clear recommendations and decisions.
Measure whether the work is improving outcomes—such as quality, speed, coverage, operator effort, or risk reduction—and adjust quickly when it is not.
Help junior operators build judgment and independence through coaching, calibration, and reusable tools.
Qualification
Strong discretion and good judgmentExperience in trust and safetyFamiliarity with SQLExperience with vendor operationsWe are an equal opportunity employerFor additional information
Required
Experience with operational risk management
Ability to analyze quantitative and qualitative data
Experience building workflows and operational tools
Comfortable working in ambiguous and fast-paced environments
Strong discretion and good judgment
Preferred
Experience in trust and safety, fraud, product safety, integrity, or another adversarial or high-severity risk domain.
Experience moving a new or immature workflow from early investigation into stable, scaled operations.
Experience supporting cloud platforms or deployment partnerships, enterprise products, product launches, connected devices, or other technically complex programs. Direct cloud experience is a plus, not a requirement.
Familiarity with SQL, lightweight scripting, no-code tools, workflow automation, or AI-assisted development.
Experience with vendor operations, quality programs, calibrations, or distributed operational teams.
OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.
We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.
