Angi Project Advisor at Angi responsible for outbound and inbound customer support to connect homeowners with pros. Participate in pilots, tests, and process improvements to enhance service quality and consistency.
Responsibilities
Outbound & Inbound Customer Support
Proactively place outbound calls to homeowners to advance their project journey and identify additional needs.
Field return inbound calls from homeowners responding to prior outreach, providing professional and courteous support.
Identify, uncover, and discover additional project needs through natural conversation, and present matched pros clearly to homeowners based on those needs.
Engage homeowners in tailored discussions about available services and solutions based on their project scope.
Maintain current knowledge of products, policies, and procedures to give homeowners accurate, timely information.
Pilots, Testing & Continuous Improvement
Participate in pilots, tests, and special projects as business needs require, providing frontline feedback on new tools, scripts, and processes.
Flex to support other lines of business (LOBs) on a temporary basis when COE capacity is needed elsewhere.
Surface homeowner feedback and insights that inform broader service and process improvements.
Team Collaboration
Collaborate with team members and leadership to share knowledge and best practices.
Qualification
Schedule & Shift RequirementsThis is a full-time roleWeekend work is not currently required
Preferred
Prior experience in an outbound-calling or proactive-outreach role.
Familiarity with call center systems and dialer software.
Proficiency with Google Suite tools (Gmail, Drive, Docs, Sheets, Calendar).
Schedule & Shift Requirements:
This is a full-time role. We are seeking candidates who can work 5 days per week with start times ranging from 8:00-10:30am ET. It is expected that selected candidates will work 40 hours per week.
We are seeking team members who can offer flexibility as business needs evolve, including potential weekend coverage.
Weekend work is not currently required; however, availability and willingness to support weekend scheduling may be considered a plus.
Any weekend scheduling needs would be communicated in advance and aligned with business demand.
