Senior Associate, Care Operations

Required

• A bachelor's degree, or equivalent practical experience that demonstrates comparable knowledge and capability
• 1-3 years of professional experience in operations, strategy, or a closely related field, with a track record of driving measurable results
• Excellent analytical skills and solid understanding of operations, including process optimization and project management
• A strategic thinker who can translate ideas into actionable plans that drive business growth and operational efficiency
• Hands-on experience with business intelligence tools such as Looker or Tableau to investigate questions with data and make informed decisions
• Experience with Salesforce Service Cloud or Playvox is a plus, but not required.
• Previous experience in a fast-paced environment, demonstrating adaptability and a willingness to wear multiple hats
• Excellent written and verbal communication skills with the ability to concisely present information to different audiences
• Comfort using AI tools to work more efficiently—drafting, summarizing, analyzing data, and streamlining repetitive tasks—and a curiosity about how emerging technology can improve operations
• We value diversity
• We know that the best ideas come from teams where diverse points of view uncover new solutions to hard problems. We welcome and value individuals who bring diverse life experiences, educational backgrounds, cultures, and work experiences.
• Our hiring process may utilize artificial intelligence (AI) tools to assist in candidate screening and assessment. Our AI tools are designed to complement, not replace, human decision-making.