Opentable Account Manager at OpenTable manages a portfolio of restaurant accounts in the Washington, DC area, driving product adoption and optimizing restaurant operations. Acts as a strategic advisor and primary contact for restaurant partners.
Responsibilities
Serve as a strategic advisor to restaurant partners by cultivating relationships, conducting data-driven business reviews, and acting as the primary contact for customer inquiries.
Achieve quarterly sales and retention objectives by identifying opportunities to provide premium marketing tools and aiding in contract renewals.
Optimize restaurant operations by assisting with system configurations and educating operators on actionable industry trends.
Collaborate with your Account Executive counterparts through an account management lens, embodying OpenTable’s #WinAsOne value.
Collaborate cross-functionally with marketing on occasional promotional programs.
Provide crucial product feedback by capturing restaurant feature requests and functionality requirements to guide future system upgrades.
Conduct regular in-person meetings with restaurant partners in your market, dedicating up to 75% of your time to in-person field engagements.
Strengthen local community presence by representing OpenTable at industry events, expected less than 10% of time.
Qualification
3+ years of account managementExcellent organizational
Required
3+ years of account management, customer service, or equivalent experience within a restaurant or hospitality environment; restaurant experience preferred.
Comprehensive understanding of restaurant operations and management, including familiarity with Profit and Loss financial statements, specifically around marketing and ROI.
Proven ability to handle business objections, utilize a consultative sales approach, conduct marketing and ROI analyses, and effectively present data-driven insights.
Excellent organizational, communication, and interpersonal skills, with the ability to manage time effectively while working independently in a remote or field setting.
Proficiency with modern productivity tools, including Google suite (Sheets, Docs, etc.) and Apple operating systems, as well as experience tracking activity in customer relationship management (CRM) software such as Salesforce.
Preferred
Advanced analytical skills with a strong track record of identifying new business opportunities within existing client portfolios.
Experience collaborating seamlessly across multiple departments to achieve strategic results in a fast-paced environment.
Demonstrated ability to lead training sessions and deliver compelling presentations to business operators and leadership groups.
High adaptability and appreciation for working in an innovative, forward-thinking environment.
Familiarity with the local hospitality and restaurant landscape in the Washington, DC market.
