Technical Support Specialist

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Greatminds Technical Support Specialist at Great Minds assisting with customer rostering and technical support for K-12 digital products. Works closely with district administrators for pre- and post-sales support and troubleshooting.

Responsibilities

•Analyze customer order data to manage and track the fulfillment process of Great Minds’ digital products.
•Strategize with school and district administration on the best rostering and integration solution to meet their objectives and support them with responses to technical questions.
•Act as a liaison between school district representatives, the Sales team, the Success team, broader Technical Support and Escalations team, and the Product and Development teams to communicate current implementation options and requests for future enhancements.
•Identify and report trending digital errors and issues to the appropriate Great Minds team(s) to prevent disruption of digital services.
•Maintain knowledge of product functionality and capabilities along with industry standards and common practices for user management and inter-operability.
•Analyze support ticket data and/or product usage data and develop visual representations to identify trends and recommend improvements.

Benefits

Vision

Company

Greatminds

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Source: recruitee

Active within the past hour

Remote-friendly

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