Product Operations

Required

• You have 6+ years of experience in operations, program management, change management, or enablement, with direct experience building the systems and processes that make work scale—not just executing within them.
• You've built operational infrastructure from scratch or significantly matured an existing operating model. You know what it takes to go from ad hoc to repeatable, whether that's for enablement, implementation delivery, or both.
• You think in systems and integrations. You look at a set of disconnected tools and processes and see how they should connect. You're energized by building workflows that eliminate manual handoffs and make information flow to the right people at the right time.
• You're genuinely curious about AI and how it can transform how operational work gets done. You don't need to be an engineer, but you should have opinions about where AI adds real value versus where it's noise, and you should be comfortable experimenting.
• You're a strong communicator who can translate process design into something implementation teams actually adopt. You build trust with practitioners and stakeholders alike.
• You're both strategic and tactical. You can design the operating model and then get into the details of making it work in a live implementation—you don't just hand off a framework and walk away.
• You're high ownership and low ego. You take accountability for outcomes and will do whatever it takes to make the team successful.
• You're comfortable with ambiguity and fast-moving environments. You know how to prioritize when everything feels urgent and make progress with imperfect information.
• You have strong project and program management skills—you can manage dependencies across multiple initiatives, track workstreams, and keep the operating model evolving without losing momentum on day-to-day delivery.
• Experience building change champion or super user networks, content governance models, or feedback loop infrastructure is a plus.
• Experience with enablement platforms, LMS administration, adoption analytics tools, or workflow automation is a plus.
• Experience with OCM methodologies and frameworks is valued but not required—we care more about judgment and execution than certifications.