Respond directly or direct incoming inquiries from customers and the global sales & support organizations to the appropriate expertise within the Library Team; respond quickly and professionally with the information provided by the Library Team in response to customer and internal inquiries; maintain records

Coordinate and collate detailed library design input from customers and/or the global sales & support teams ensuring that the design data supports the needs of the customer and reflects the capabilities of the Library Fabrication Team

Work with Library Project Manager and the Library Fabrication Team(s) to collect costing for specific library designs as part of quote preparation

Working with the Director of the Library Business and Library Project Manager, prepare and distribute quotes for libraries and other related business; maintain an up-to-date database of issued quotations

Collect, collate and maintain easily accessible database of NDAs, library quotes, library designs, orders and shipments

Maintain (transparent) accessible list of library WIP

Maintain accurate, timely records in all systems to allow for up-to-date reporting, including but not limited to quotes issued, orders placed, orders in progress, orders shipped

Provide updates on project progress as agreed with certain customers

Manage communication between customers and the internal team providing order fulfillment details and deliverables

General knowledge of library fabrication work flows

Any other “ad hoc” projects not listed above as required from time to time

Follow regulatory and ISO 13485 requirements

Project Manager, Libraries

Responsibilities

Qualification

Required

Preferred

Benefits

Company

Twistbioscience

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