Customer Support Specialist I

United States · Remotefull timeRemote

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entry

$60k–$70k

H1B: no

Teamworks Customer Support Specialist I at Teamworks responsible for troubleshooting and resolving customer issues related to financial products. This role manages case queues, handles sensitive information, and coordinates with internal teams to improve products.

Responsibilities

Become deeply knowledgeable about the Teamworks financial product suite and the technologies used to troubleshoot and prioritize issues
Understand customers' challenges and needs in order to troubleshoot and solve complex problems in a prompt and friendly manner
Manage a queue of cases, prioritizing issues based on severity and customer impact
Fulfill technical requests such as form conversions, ticket submission, data uploads, and account configuration
Handle sensitive information and enforce data security measures to protect all information
Coordinate with internal stakeholders to ensure products are improving and customer needs are being met
Answer simple and complex financial transaction questions accurately and efficiently
Analyze merchants' payments-related issues, assist with disputes, and provide sustainable solutions
Understand and explain the complete transaction cycle to both internal and external stakeholders
What I'm Looking For
What You Must Bring
Bachelor's degree

Qualification

Bachelor's degreeWest coast timezone preferredExperience in the athletics industry

Required

Bachelor's degree
2+ years of experience in a customer-facing role
Availability and willingness to provide coverage on evenings and weekends

Preferred

West coast timezone preferred
Experience in the athletics industry
Knowledge of NIL and the current collegiate athletic landscape
History of working with athletic camp payments or university/college payments
Experience working for a payments-based company such as credit card processing, e-wallet, digital goods, banking, or other payments-related businesses