Own the Client Experience

Be the first line of support and a trusted partner to our clients—internally and externally. You’ll deliver fast, thoughtful, and high-quality resolutions that build confidence and long-term relationships.

Act as Tier 1 Support, ensuring every client interaction is responsive, knowledgeable, and solution-focused

Troubleshoot and resolve issues with urgency and clarity, keeping clients informed every step of the way

Prioritize and manage incoming requests to consistently meet SLAs and exceed expectations

Dive Into Technical Operations

Get hands-on with the systems and workflows that power our platform and client success. You’ll play a key role in keeping operations running smoothly while continuously improving how we support and scale.

Diagnose and resolve issues related to payment formats and extracts, connectivity (inbound/outbound), and Alliance Lite 2

Manage RSA and Symantec credentials

Collaborate and Influence

Work cross-functionally to solve complex problems, improve processes, and elevate the overall client experience.

Partner with Customer Success, Account Managers and Solutions teams to tackle nuanced client challenges and ensure clients are successfully onboarded and transitioned to Client Support

Client Support Analyst

Responsibilities

Benefits

Company

Ripple

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