Sales Operations Lead

Chicagofull timeOn Site

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senior

$129k

H1B: yes

Braze The Sales Operations Lead at Braze manages the technical foundation and data strategy for the global sales organization, focusing on GTM tech stack management and Salesforce data integrity. This role involves architecting workflows, deploying AI-driven solutions, and optimizing sales processes.

Responsibilities

Systems Engineering & Tech Stack Management
Architecture: Lead the technical configuration and governance of Salesforce and the broader GTM stack (Openprise, Clay, etc.)
Automation & AI: Architect and maintain advanced automations using AI to reduce manual work and streamline account sourcing, enrichment, and routing
GTM Tools Management: Manage the end-to-end lifecycle of GTM tools, from vendor selection and integration to user provisioning and ticket-based troubleshooting
Data Strategy & Governance
Automated Data Integrity: Build scalable cleansing, deduplication, and enrichment workflows across all GTM data sources
Governance Frameworks: Establish policies to improve data quality, governance, and cross-platform alignment
ICP Signal Capture: Partner with Marketing and Sales to translate the Ideal Customer Profile (ICP) into technical signals to capture high-quality, actionable data for outbound teams
Process Optimization
Friction Reduction: Redesign Opportunity management, approval flows, and renewal/expansion handoffs to increase seller productivity
Change Management: Lead User Acceptance Testing (UAT), document SOPs, and conduct training to ensure high adoption of GTM tools and Salesforce system enhancements
Insights & Cross-Functional Collaboration

Qualification

Strong production support mindset

Required

5+ years of hands-on Salesforce administration experience in a complex, fast-paced environment (certifications a plus)
Highly preferred experience with Openprise, Clay, and/or Tray.io
Experience managing sales data tech stack
Experience administering and implementing AI-powered tools or workflows in a Go to Marketing Operations / Sales Operations context
Strong proficiency in data analytics and reporting (Looker, Tableau, advanced Excel, Python, and/or other advanced tools preferred)
Proven experience gathering business requirements and translating them into well-architected system solutions
Strong production support mindset, with the ability to balance urgent issues against longer-term platform improvements
Excellent project management and communication skills
For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $86,000 and $129,000/year, with an expected On Target Earnings (OTE) between $97,000 and $146,000/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, this role qualifies for a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that you will own a piece of our company.

Benefits

Dental
Vision
PTO
Equity/RSU
Parental Leave

Company

Braze

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Source: greenhouse

Active within the past hour

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