Customer Experience Systems Senior Associate

Preferred

• Experience in marketplaces, logistics, e-commerce, or consumer technology, with familiarity balancing multi-sided incentives.
• Hands-on experience with experimentation and analytics — including A/B testing, SQL, and dashboards — and the ability to partner deeply with Engineering and Data teams.
• Experience with product attribute systems, catalog data, content management, or source prioritization at marketplace scale.
• Familiarity with data pipelines, ML extraction workflows, or quality evaluation frameworks such as golden set audits, human-in-the-loop review, or precision/recall measurement.
• History of translating commercial commitments into engineering requirements, or prior work at the intersection of legal/compliance and data products — including rights management, regulatory compliance attributes, or data sourcing constraints.
• People leadership experience — direct or cross-functional — with a genuine passion for coaching, feedback, and fostering inclusive team culture.
• Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy here.
• Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings here.