Architect the Advisory Team: Interview, hire, and develop consultants with the requisite skills for the Advisory Era—prioritizing strategic work, stakeholder alignment, AI competencies, and an adoption-focused mindset.

Coach for Resilience: Foster an environment of daily experimentation, encouraging your team to test AI solutions, share insights, and adapt to evolving delivery approaches while staying focused on customer value.

Drive Go-To-Market (GTM) Excellence: Proactively partner with Sales and other GTM leaders to drive regional services bookings, proactively training partners to sell your team's unique expertise as well as supporting strategic account expansion.

Voice of the Customer: Engage directly with customers to understand their evolving needs, using those insights to suggest future service offerings and train your team to deliver against them. You will also maintain a billable target for strategic project involvement and serve as the first line of defense for customer escalations.

Drive Operational Excellence: Assume full accountability for your team’s fiscal health, ensuring the team meets or exceeds performance targets (KPIs) while maintaining consistent data accuracy in PSA tool(s) and every team member has visibility into their performance.

Lead Your Team Through the AI Pivot: Operationalize the transition to an AI-Native PS model, modernizing tools and methodologies to shift your team’s focus toward higher-value strategic activities.

Strategic Prioritization & Industry Alignment: Translate company objectives and shifting industry trends into clear, actionable priorities for your team, ensuring their activities remain focused on high-impact work as we navigate ongoing changes within the business and industry at large.

Intentional Resource & Lifecycle Management: Partner with the Resource Management Office (RMO) to balance workloads by matching consultant skills and capacity to project opportunities.

Other duties as assigned.

Manager, Consulting - Central/East

Responsibilities

Qualification

Required

Benefits

Company

Smartsheet

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