Workato Account Manager at Workato managing customer relationships from prospecting to post-sales growth. Responsible for driving product upsell and consumption within enterprises of 500-1500 employees.
Responsibilities
Workato is looking for an exceptional Professional Services Practice Director to lead and scale our Americas (AMER) Professional Services team—encompassing the United States, Canada, and Latin America (LATAM). This strategic, high-impact leadership role is responsible for building a high-performing, customer-first services organization that plays an integral role in customer adoption, satisfaction, and retention in a rapidly evolving automation and AI landscape.
Leadership & Team Management
Lead, coach, and develop a high-performing, region-wide team across AMER (U.S., Canada, LATAM).
Build a culture of accountability, operational rigor, and customer focus.
Drive recruiting, onboarding, coaching, and retention of top talent.
Establish clear team structures, career paths, and professional development plans.
Foster innovation and continuous learning, with a forward focus on AI and Automation.
Delivery Definition & Excellence
Enforce consistent, modern delivery methodologies (Agile, Waterfall) and best practices across all service engagements.
Ensure engagements are delivered on time, on budget, and with high quality.
Lead risk mitigation and escalation strategies across the project portfolios.
Drive standardization of tools, templates, and delivery documentation for scale and repeatability.
Qualification
Ability to navigate complexSoft Skills / Personal CharacteristicsKnowledge of API integrationsBachelor's degree requiredPMPFluency in Spanish and/or Portuguese
Required
10+ years of experience selling and delivering professional services for a SaaS company.
5+ years leading a professional services team, including Engagement Managers, Delivery Managers, and technical resources.
Proven ability to coach sellers on portfolio management and expansion strategies, growing accounts with large and complex pursuits ($M+).
Proven ability to coach project managers in various delivery methodologies (Agile, Scrum) to deliver predictable and optimized revenue recognition.
Proven P&L ownership experience for a services organization or department.
Proven track record of driving software expansions as a result of managing a professional services team.
Ability to navigate complex, enterprise-level customer relationships and drive executive engagement.
Demonstrated ability to develop and maintain C-level relationships that recognize you as a trusted advisor, preferably in the integration or automation space.
Soft Skills / Personal Characteristics
Strong interpersonal skills with the ability to convey and relate ideas to others and work in a collaborative and cross-functional environment.
Excellent verbal and written communication skills and the ability to communicate ideas visually and create and conduct professional presentations.
Self-starter with the ability to work independently and as part of a distributed team, and willingness to take ownership of situations and problems.
Preferred
Understanding of the modern iPaaS market and the role of Enterprise MCP + agent orchestration in digital transformation.
Knowledge of API integrations, middleware, and enterprise system connectivity (ERP, CRM, eCommerce).
Experience managing or delivering large-scale SaaS and AI-powered implementations in enterprise environments.
Knowledge of enterprise systems and integration architecture, and control/execution plane concepts.
Bachelor's degree required; MBA preferred.
PMP, Scrum, or Agile certification is a plus.
Fluency in Spanish and/or Portuguese, or other relevant languages for the AMER region, is highly desirable.
