Partner Operations Manager at Singlestore · LumiJobs
mid
$100k–$110k
H1B: yes
Singlestore Partner Operations Manager at SingleStore to own and optimize operations for channel and indirect revenue business. Responsible for processes, systems, data, insights, and governance supporting partner ecosystem.
Responsibilities
Own the day-to-day operational support for partner, channel, and reseller motions (deal registration, approvals, pricing, workflows, agreements, exception handling)
Partner with leadership to operationalize partner programs and tiers (benefits, discounts, incentives, requirements) and ensure they are reflected accurately in systems and processes
Maintain and execute reseller agreements, including standard and non-standard terms impacting bookings, margins, and commissions
Create and maintain internal and external documentation and training on partner processes (deal reg, marketplace flows, fees, approvals) ensuring clarity for internal teams and partners
Support joint solution and co-selling motions between direct sales and partners, ensuring clear rules of engagement and attribution
Serve as a key business owner for partner-related data, processes, and systems (Salesforce, CPQ, partner portals, co-selling tools, marketplace integrations)
Support the operational workflows for marketplace transactions (AWS, Azure, GCP), including offer creation, credit/ license allocation, and system support. Ensure correct product mapping, pricing, discounts, and fees are reflected in marketplace offers and internal systems.
Build and maintain dashboards and reporting for partner performance (pipeline, bookings, ACV, margins, marketplace volume). Partner with Finance and Accounting to ensure accurate recognition of reseller business.
Analyze partner and channel performance to identify gaps, opportunities, and process improvements that increase productivity and profitability.
Ensure that partner fees, discounts, rebates, and incentives (MDF, SPIFFs, referral fees, marketplace fees, etc.) are correctly set up, tracked, and reconciled
Define and maintain data standards for partner accounts, contacts, registrations, and opportunities to ensure clean reporting
Qualification
Proven ability to designHighly organized
Required
3–5+ years of experience in Partner Operations, Channel Operations, Revenue Operations, or Sales Operations at a B2B technology or SaaS company
Direct experience supporting both direct and indirect selling motions, including resellers, distributors, and cloud marketplaces
Strong working knowledge and experience supporting one or more cloud marketplaces (AWS Marketplace, Azure Marketplace, GCP Marketplace) including opportunity submission, tracking, and reporting
Experience with reseller and channel agreements, including discount structures, partner fees, and incentives
Hands-on experience with Salesforce (and ideally CPQ and/or PRM tools) for managing partner accounts, opportunities, and deal registration. Experience with designing and maintaining fields, workflows, integrations, and dashboards.
Advanced analytical skills with the ability to work with large data sets, build reports, and generate insights to inform decision-making
Proven ability to design, document, and improve processes, balancing governance with ease-of-use for internal teams and partners
Familiarity with SaaS revenue recognition and bookings policies related to indirect and marketplace deals is preferred
Excellent communication and stakeholder management skills; able to collaborate effectively with Partner/Channel leadership, Sales, Finance, Legal, and external partners.
Highly organized, detail-oriented, and comfortable operating in a fast-paced, high-growth environment
SingleStore delivers our cloud-native database with the speed and scale to power the world’s data-intensive applications. With a distributed SQL database that introduces simplicity to your data architecture by unifying transactions and analytics, SingleStore empowers digital leaders to deliver exceptional, real-time data experiences to their customers. SingleStore is venture-backed and headquartered in San Francisco with offices in Sunnyvale, Raleigh, Seattle, Boston, London, Lisbon, Bangalore, Dublin and Kyiv.
Consistent with our commitment to diversity & inclusion, we value individuals with the ability to work on diverse teams and with a diverse range of people.