Incident Manager

Remotefull timeRemote

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senior

H1B: no

Pingwind The Incident Manager leads incident management activities for the FSA IAM systems, ensuring quick detection, response, and resolution of incidents. This role coordinates with internal teams and external partners and provides clear communication and reporting during incidents.

Responsibilities

The Incident Manager supports the overall FSA Incident Management Process and follows FSA guidelines for reporting production and non-production incidents. They open or create FSA incident tickets for issues affecting systems or integrated applications, joins incident calls, and examines logs. They provide updates to FSA leadership during major incidents, deliver detailed initial assessment summaries, and notify impacted teams once issues are fixed. The role includes performing real-time technical analysis, reviewing analytics for possible breaches, escalating COTS/GOTS issues to vendors, and managing incidents related to IAM that may require support from other systems. They also support incident management reporting from AIMS and PAS customers, participate in security incident management, provide incident and event analysis support, and deliver mandatory after-hours and peak period coverage as required.

Qualification

Ability to analyze logswww

Required

Strong knowledge of IT incident and problem management processes
Excellent ability to remain calm and lead under pressure during major incidents
Solid technical understanding of identity and access management systems
Clear verbal and written communication skills for updates and reporting
Ability to analyze logs, data, and system information quickly
Experience coordinating with technical teams, vendors, and stakeholders
Strong organizational skills to track actions, timelines, and resolutions
Familiarity with federal IT environments and compliance requirements
Availability and flexibility for after-hours and on-call support
Proficiency with ticketing systems and collaboration tools
PingWind is focused on delivering outstanding services to the federal government. We have extensive experience in the fields of cybersecurity, development, IT infrastructure, supply chain management and other professional services such as system design and continuous improvement. PingWind is an SBA certified Service-Disabled Veteran-Owned Small Business (SDVOSB) with offices in Northern Virginia and Huntsville AL.
www.PingWind.com