IDV / IDAR Specialist

Required

• Strong attention to detail when reviewing identity documents and user information
• Excellent customer service and communication skills for interacting with external users
• Ability to handle sensitive personally identifiable information (PII) securely and confidentially
• Good organizational skills to manage multiple cases, mailboxes, and deadlines
• Basic understanding of identity verification and account recovery processes
• Proficiency with email systems, admin tools, and simple data entry
• Ability to follow detailed procedures while exercising good judgment on case handling
• Team-oriented with willingness to support peak periods and after-hours needs
• Clear written communication for case notes, notifications, and updates to users and team members
• PingWind is focused on delivering outstanding services to the federal government. We have extensive experience in the fields of cybersecurity, development, IT infrastructure, supply chain management and other professional services such as system design and continuous improvement. PingWind is an SBA certified Service-Disabled Veteran-Owned Small Business (SDVOSB) with offices in Northern Virginia and Huntsville AL.
• www.PingWind.com