We are looking for a Solutions Engineer who combines strong technical problem-solving skills with customer/partner-facing relationship management and operational leadership.

This is a highly autonomous, impact-driven role with the opportunity to influence technical decisions, shape engagement models, and continuously improve our production standards.

Technical Account Management & Partner Ownership

Manage key technical relationships with external POS providers and restaurant groups across regional and global markets

Own merchant technical discoveries (Sales Eng), technical deployment, and execution for both one-to-one and scaled partner engagements

Support Enterprise and Strategic Sales Engineering in pre-sales technical conversations

Ensure smooth integration and expansion of new technology solutions

Technical Operations & Escalation Management

Handle complex escalated technical requests from internal teams and high-visibility customers

Diagnose, troubleshoot, and resolve production issues with urgency and empathy

Perform configuration changes, deployments, and product expansions

Establish clear scope, documentation, and ETA expectations for technical engagements

Middleware Solutions Engineer I

Responsibilities

Benefits

Company

Cssmerge

More roles at Cssmerge