Implementation Manager

San Franciscofull timeOn Site

Apply on Employer Site

entry

$100k–$125k

H1B: no

Bobyard Implementation Manager at Bobyard responsible for owning the first 45 days of new customer onboarding from contract to live adoption. Role includes configuring accounts, running training, and ensuring smooth handoffs to Customer Success Managers.

Responsibilities

Implementation Manager owns the first 45 days of every new Bobyard customer's life — from signed contract to a live, trained, adopting account. We're building this role because launch quality can't keep depending on whichever CSM happens to pick it up; it needs one owner running a repeatable process. You'll win when a customer is fully launched fast, and when the CSM who inherits the account never has to ask what happened before they showed up.
Turn every AE/SE handoff into a scoped, confirmed launch plan within 48 hours of signature
Configure each account and run the kickoff and hands-on training that gets real crews using Bobyard, not just clicking through a demo
Drive customers to their first completed workflow and their first real adoption milestone inside 45 days
Run reinforcement sessions and office hours that catch stragglers before they quietly churn
Chase blockers down with Customer Success and Product until they're actually resolved, not just logged
Document goals, stakeholders, risks, and product feedback well enough that a CSM can pick up an account cold
Deliver a formal handoff to the CSM that closes every exit-criteria box before you move on

Qualification

SharpGenuinely energized by construction

Required

2+ years owning SaaS customer onboarding or implementation for a real portfolio of accounts, not one enterprise deal at a time
Hands-on comfort configuring a software product yourself — you don't wait on someone else to click the buttons
You've personally run live training sessions for non-technical or field-based users
A track record of hitting a defined launch/time-to-value SLA, and you know your actual numbers
Sharp, structured written communication — your handoff docs are why a CSM never has to re-ask a question
Comfortable owning 10+ concurrent launches without dropping details
Genuinely energized by construction, trades, or other real-world industries

Preferred

Experience in vertical SaaS or construction tech
Familiarity with CRM or onboarding tooling (Salesforce, Asana, Notion)
Experience building an onboarding playbook from scratch at an early-stage company
Bilingual (Spanish or otherwise) — useful with field crews