Lyft Associate Operations Manager at Lyft's Flexdrive Nashville AV depot supports workforce scheduling and process standards compliance. Acts as operational authority during mid shifts and mentors Fleet Operations Leads.
Responsibilities
Reporting to the Operations Manager, AV Depot, the Associate Operations Manager is the second leadership layer at the Nashville AV depot. This role exists because one Operations Manager cannot provide the people leadership, floor coverage, and operational bandwidth a 24/7 depot of this scale requires.
The Associate Operations Manager carries ownership across two critical business workstreams: workforce scheduling support and process standards compliance. Fleet Operations Leads report to the Operations Manager — but during mid shifts, the Associate Operations Manager is the operational authority on the floor, directing their work, setting the quality standard, and serving as their most experienced resource and mentor.
This is a management role with a floor orientation. The Associate Operations Manager is present, coaching, directing, and executing alongside the team — while simultaneously carrying business responsibilities that directly impact depot readiness and partner compliance. This role is the bridge between the Fleet Operations Lead layer and the Operations Manager.
Scheduling & Workforce Planning Support
Owns the depot schedule — building, maintaining, and adjusting shift coverage across all teams to ensure the depot is consistently staffed and operationally ready.
Monitors attendance, manages real-time coverage gaps, and proactively addresses workforce trends before they become operational problems.
Partners with the Operations Manager on workforce planning, surfacing scheduling risks and recommendations with enough lead time to act.
Training Program Execution & Certification Compliance
Owns the planning and coordination of training program execution across all shift teams — ensuring Fleet Operations Associates and Fleet Operations Leads are scheduled, prepared, and on track to complete required partner certifications, safety refreshers, and qualification renewals.
Maintains certification and qualification records for the team, flagging upcoming renewals and escalating compliance risks to the Operations Manager before they become audit findings.
Partners with the Program Lead Trainer to ensure qualified trainers are in place, training resources are available, and delivery stays consistent across shift teams.
