Opengov Staff Project Manager at OpenGov responsible for end-to-end delivery of complex multi-suite government implementations. Coordinates cross-functional teams and manages project governance and risk.
Responsibilities
Program & Project Delivery
Own end-to-end delivery for one or more multi-suite, multi-department government implementations, including cross-workstream sequencing and phased go-live planning.
Apply matrix program management discipline to coordinate SA, Technical, and Change Management resources without direct reporting authority over those functions.
Establish and maintain project governance artifacts: RAID logs, decision registers, escalation paths, and configuration-freeze protocols appropriate to the engagement's complexity.
Define scope boundaries at the project and workstream level; identify client-side triggers for change orders and document them in writing before they become disputes.
Escalate risks to the Principal PM / Sr. Director with enough lead time for intervention — no risk is surfaced for the first time in a client meeting.
Stakeholder Management
Serve as the primary point of accountability for Director- and VP-level client stakeholders throughout the implementation lifecycle.
Navigate multi-department client governance, competing priorities, and shifting decision-makers with professionalism and a clear paper trail.
Deliver structured, client-ready status reporting, escalation memos, steering committee materials, and go/no-go readiness briefs.
Partner with Sales and PS Leadership during scoping on assigned or prospective engagements to assess delivery feasibility and inform SOW structure.
5–7 years of progressive program and project management experience in a SaaS environment, including ownership of at least one enterprise-scale, multi-product implementation.
Demonstrated experience coordinating across implementation, product, engineering, and sales functions without direct authority over those teams.
Experience with complex governmental clients or equivalent regulated/public-sector environments; understanding of procurement constraints and multi-department governance is strongly preferred.
Prior experience supporting SOW language, change-order rationale, or commercial framing in partnership with sales or PS leadership.
Technical & Analytical Proficiency
Strong technical aptitude for enterprise SaaS platforms and deployment methodology, including configuration management, data migration oversight, and integration coordination.
Proficiency with project/program management tooling and CRM platforms (RocketLane, Salesforce, or equivalent).
Ability to evaluate cross-system dependencies and resource constraints and translate findings into clear, actionable mitigation plans.
Working knowledge of project-level budget tracking and delivery-margin awareness for assigned engagements (portfolio-level forecasting sits with the Principal PM).
Communication & Stakeholder Influence
Strong written and verbal communication skills; demonstrated ability to produce client-ready documentation (status briefs, steering committee materials, escalation memos).
Demonstrated ability to influence without authority — aligning cross-functional teams and driving accountability across a matrixed environment.
