Saronic Global Security Operations Center (GSOC) Operator at Saronic responsible for monitoring physical security incidents and incident response. Collaborates with multiple teams to ensure security and customer service excellence.
Responsibilities
Monitor for, and respond to, physical security incidents.
Collaborate with Risk Intelligence, IT, and InfoSec to respond to incidents.
Notify incident commanders and escalate incidents per protocol
Participate in regular training and exercises for incident response.
Collaborate with the Security Systems team to report malfunctions and conduct troubleshooting.
Maintain a culture of customer service excellence.
Qualification
Knowledge of physical security systemsExperience in incident responseAbility to work in a fast-pacedWork Environment/Physical Demands
Required
High school diploma or equivalent required; associate or bachelor's degree in Criminal Justice, Security Studies or a related field preferred.
1+ year of experience in a physical security role.
Knowledge of physical security systems.
Experience in incident response.
Ability to work in a fast-paced, dynamic environment.
Ability to collaborate across business units to resolve incidents.
Preferred
Ability to handle sensitive information with discretion.
Ability to assess risk and make an informed-decision during fast-paced incidents.
Ability to communicate clearly and effectively both written and vocal.
Work Environment/Physical Demands:
Extended hours may be necessary to support mission-critical operations.
Prolonged periods of sitting at a desk and working on a computer.
Lifting and carrying items up to 20 pounds occasionally (e.g., system hardware).
