Honor Client Care Advisor at Honor guiding families through care decisions and managing ongoing client relationships. Role involves consultative sales, care coordination, and extensive fieldwork with 75%+ travel in Bexar County.
Responsibilities
The Client Care Advisor plays a critical role in helping families navigate one of the most important decisions they’ll make: choosing the right care for a loved one. This role combines consultative sales, care coordination, and ongoing relationship management to guide families from initial inquiry through service start and beyond.
Beyond the initial decision, you will stay closely connected to clients and families, conducting reassessments, ensuring service quality, and adapting care as needs evolve. You will partner with scheduling and operations teams to ensure reliable execution, while maintaining high standards for documentation and compliance.
Success in this role is measured by consult-to-start conversion, client satisfaction, and long-term retention. High performers combine empathy and strong judgment with a results orientation — building trust quickly, creating appropriate urgency, and helping families take action with confidence.
This role includes significant time in the field, including in-person consultations, service starts, and quality visits. It also requires navigating sensitive family dynamics, urgent needs, and occasional after-hours situations
This role requires ~75+% travel in the field across Bexar County, with reliable transportation and flexibility for evenings/weekends as customer needs arise. This role offers annual on-target earnings of $72,000–$80,000, with 20% tied to uncapped monthly commission.
Honor’s Owned & Operated (O&O) team runs company-owned markets, serving clients directly while also helping shape how care is delivered across the broader network. O&O is where new ideas are tested, processes are refined, and best practices are developed before being shared more widely. Working in O&O means being close to both clients and execution, with the opportunity to influence how operations, consultations, and service quality evolve at scale. It’s a fast-moving environment that blends hands-on impact with the chance to help define the future of home care with Honor.
As a Client Care Advisor at Honor, you will:
Own consult-to-start conversion by conducting high-quality consultations and proactively guiding families to timely decisions
Lead successful service starts by aligning expectations, coordinating care setup, and mitigating onboarding risks
Drive retention and growth through ongoing client engagement, reassessments, and care plan adjustments
Serve as a trusted advisor to families, helping them navigate complex care decisions with clarity and confidence
Partner cross-functionally with scheduling, operations, and Care Pros to ensure consistent, high-quality service delivery
