Responsibilities

As a trusted Microsoft partner supporting critical Federal missions, the Operation Lead serves as the senior on-site leader responsible for operational excellence, workforce management, and customer engagement within Microsoft's Secure Operations Centers (SOCs). This role provides strategic and tactical oversight of a 24x7x365 operation supporting Azure, Microsoft 365, and other mission-critical cloud services. The Operations Lead is accountable for the successful delivery of operational services across multiple workstreams, including: Livesite Engineering Identity Management Network Operations Technical Operations (Secure Workspace Operations) Customer Experience (CXP) Operating from Microsoft SOC locations in Redmond, WA, Reston, VA, and Annapolis, MD, the Operations Lead serves as the primary regional leader responsible for site operations, workforce management, customer relationships, program execution, continuous improvement initiatives, and operational readiness. The ideal candidate is an experienced leader with a proven ability to manage complex operations, drive performance, develop high-performing teams, and partner effectively with customers and stakeholders in highly secure environments.
Operational Leadership Serve as the leader responsible for day-to-day operations, workforce oversight, and service delivery.
Ensure continuous 24x7x365 operational coverage across all assigned workstreams and locations.
Monitor service performance, operational health, and resource utilization to ensure contractual and customer expectations are consistently met.
Drive operational excellence through process optimization, automation, and continuous improvement initiatives.
Lead operational readiness activities, contingency planning, and response efforts for critical incidents or service disruptions.
Partner with program leadership to achieve mission objectives and operational success.
Customer & Stakeholder Engagement Build and maintain trusted relationships with Microsoft customers, leadership teams, and key stakeholders.
Serve as the primary regional point of contact for operational escalations, customer concerns, and service-related discussions.
Facilitate customer meetings, operational reviews, and executive briefings.
Provide clear and concise program updates, status reports, risk assessments, and performance metrics to leadership and customers.
Collaborate with customer team leads to identify challenges and implement effective solutions.

Operations Lead at Accenture Federal Services · LumiJobs

Operations Lead

Responsibilities

Qualification

Required

Preferred

Company

Accenture Federal Services

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