Director, Office of the COO

New York Cityfull timeOn Site

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senior

$160k–$180k

H1B: no

Instalily AI The Director, Office of the COO at InstaLILY extends the COO's capacity by managing strategic and operational priorities across customers, partnerships, revenue, and internal execution. This role builds and runs operating cadence and acts as a strategic thought partner to the COO.

Responsibilities

This role exists to extend the COO's capacity across his priorities: customer engagements, PE and portco partnerships, deals that drive ARR, and the internal cadence that keeps everything moving. You'll work directly with Sumo on the priorities he's driving, translating strategic direction into executable plans and driving them to completion. You'll operate alongside him, in his absence, and in front of the stakeholders and teams he can't always be with.
You'll move across customer engagement, deal execution, internal execution, and operating cadence for the COO's office. The core stays constant: extending Sumo's capacity, operating with his full trust, and getting things done.
You'll report to the COO.
COO leverage: Take ownership of strategic and operational priorities across customers, PE partnerships, revenue, and internal execution. Drive them to completion across functions.
Operating cadence ownership: Build and run the cadence that keeps Sumo in front of the right accounts and priorities with the right context at the right time. Turn what's currently ad-hoc into repeatable structure.
Strategic thought partnership: Be a credible thought partner to Sumo on commercial priorities, customer strategy, and internal decisions. Bring patterns across accounts and teams into focus for leadership.
Execution behind the scenes: Prep for deals, escalations, customer conversations, and internal decisions as if you were leading them. Own the follow-through end-to-end.

Qualification

6-10 years of operatorExecutive presenceOperator and commercial instinctFirst principles thinkingPattern recognitionDetail-orientedAI-nativeComfort with ambiguityAccelerationMove fastClear communicationIn-person availability

Required

6-10 years of operator, strategy, or founder experience: Chief of staff, consulting, PE, VC, startup founder, or senior operator backgrounds. Comfort with both internal ops and external commercial surfaces. Bonus if you've worked with or inside PE firms or portfolio companies.
Executive presence: You hold your own with senior operators (internal leadership, customers, or PE) when the moment calls for it.
Operator and commercial instinct: You read deals, customers, teams, and rooms. You know when to escalate and when to handle it yourself.
First principles thinking: You strip problems down and rebuild from the ground up.
Pattern recognition: You can hold many threads at once and identify what matters across them.
Detail-oriented: Sumo runs many accounts and priorities in parallel and moves fast. You can stay on top of all the details.
AI-native: You use AI seriously and want to keep pushing what's possible.
Comfort with ambiguity: You're handed open-ended, high-stakes problems and trusted to figure out the path forward. You're energized by that, not unsettled.
Acceleration: You accelerate decisions and execution. You're outcome-oriented for yourself, for Sumo, and for the people and functions your work affects.
Move fast, close loops: You finish what you start, flag problems early, and don't need to be asked twice.
Clear communication: Your writing lands and you can hold the room. You translate complexity without losing what matters.
In-person availability: 5 days/week in our New York office.