Integrations Operations Engineer

San Francisco HQ · Remotefull timeRemotemid$101k–$121kH1B: yes

Plaid The Integrations Operations Engineer at Plaid resolves integration issues with financial institutions by writing maintainable code and collaborating with data partners. This role prioritizes issues by customer impact and ensures connectivity reliability across Plaid’s financial network.

Responsibilities

Investigate and resolve the highest-impact integration issues by writing maintainable, tested code and deploying it to production, then monitor for regression or degradation after your changes ship.
Prioritize by customer impact. The team runs a business-value-based prioritization model that automatically scores and ranks incoming issues by their impact on Plaid's clients and users. You'll understand how that prioritization works, be able to dig in and scope an individual issue's impact more granularly when needed (which clients, users, and items are affected), and help improve the prioritization model over time.
Escalate to and work directly with Data Partners when the source of the issue is with the financial institution or platform by diagnosing, packaging a clear reproducible case, and driving the issue to resolution, oftentimes working alongside our internal Data Partner Relationships (DPR) team.
Apply mitigation techniques to keep integration traffic flowing, spanning internal tooling and configuration changes and external outreach.
Give and receive code review, acting as owners of the integrations codebase .
Handle escalations from other internal teams with appropriate prioritization, and provide expert insight into how Plaid integrations work.
Meet a best-effort SLA on Business-Critical issues, where speed and clear communication matter most.