AI Product Support Lead

Required

• Systems builder first: you do not just manage a queue, you redesign it. Track record using AI to run or transform a support function. Strong product instincts: you identify root causes and write requirements, not just escalate. Genuinely close to the customer: you love talking to users, not just reading about them. Nothing slips, and that is personal, not performative. Comfortable picking up the phone when that is what it takes. Might have come from product, engineering, support, or founding: we are open if you are exceptional. Product management experience is not required.
• About Wonderschool
• Wonderschool builds software and AI systems for the childcare industry. We help providers manage operations, governments run large-scale childcare programs, and families find care. We are Series B (a16z, Goldman Sachs, First Round Capital), cash flow positive, and growing.
• A core part of our strategy is using AI to transform how work gets done. We deploy multi-agent systems across operations, product, and customer experience. Support is next.
• In-person, 5-6 days a week in our office in Rincon Hill, San Francisco.