Responsibilities

This role is for an engineer who wants direct ownership of customer outcomes and enjoys turning complex, ambiguous deployments into repeatable systems. The goal is simple: make every Deepgram for Restaurants deployment feel effortless to the customer and deliver measurable value from day one.
This role is based in New York City or San Francisco, where many of our customers and partners are located. Being close to them helps us move quickly and stay connected to their needs.
This role also includes occasional travel to meet with customers, support sales engagements, and participate in key onsite interactions.
What You’ll Own:
Customer engineering partnership: Embed with customer engineering teams as a trusted technical peer. Lead technical discovery and solutioning for prospects and customers.
Technical integration and deployment: Own the end-to-end technical implementation of Deepgram’s voice AI platform for enterprise customers — from scoping and architecture through go-live and optimization.
Configuration and customization: Adapt and configure Deepgram’s platform to meet each customer’s unique operational requirements — menu structures, ordering flows, POS integrations, edge cases, and everything in between.
Production excellence: Monitor, troubleshoot, and resolve technical issues in live deployments. Serve as an escalation point for complex technical issues when necessary.
Deployment infrastructure leadership: Codify patterns into tools, playbooks, reference architectures, and building blocks the broader team can use for other deployments and customers.
Feedback loop to product and engineering: Translate real-world deployment challenges into actionable requirements for Deepgram’s product and engineering teams. You are the voice of the customer inside the building.
You’ll Love This Role If You:
You are hands-on. You write code, read logs, and ship fixes — you don’t just coordinate. When a customer has a technical problem, you roll up your sleeves and solve it.

Senior Forward Deployed Engineer, Strategic Accounts at Deepgram · LumiJobs

Senior Forward Deployed Engineer, Strategic Accounts

Responsibilities

Company

Deepgram

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