Director of Customer Success at Creatoriq · LumiJobs

Responsibilities

Serve as a senior sponsor and point of escalation across CreatorIQ's Enterprise segment, with direct oversight of our Strategic Account Group (SAG) customers, owning customer success, retention, value realization, and long-term growth across a portfolio of complex enterprise relationships.
Act as a strategic advisor to senior marketing stakeholders, helping customers develop and evolve creator marketing strategies, operating models, measurement approaches, and program maturity.
Build trusted relationships with executive stakeholders, including VP and C-level marketing leaders, positioning CreatorIQ as a strategic partner rather than simply a technology provider.
Own net revenue retention, renewal forecasting, and expansion strategy across the portfolio, partnering closely with Sales and executive stakeholders to align customer outcomes with commercial goals.
Directly manage and develop a team of Customer Success Partners and a Team Lead, owning performance management, coaching, career development, and succession planning.
Coach and mentor team members on executive presence, strategic account management, value-based storytelling, and consultative customer engagement.
Lead strategic business reviews, maturity assessments, and growth planning sessions that align CreatorIQ's platform capabilities to customers' business objectives and creator marketing vision.
Represent CreatorIQ externally through industry events, customer roundtables, webinars, executive briefings, and thought leadership opportunities, serving as a credible voice within the creator marketing ecosystem.
Provide guidance on industry trends, emerging best practices, competitive dynamics, and the future of creator marketing to help customers stay ahead of a rapidly evolving landscape.
Own workload distribution and book-of-business design across the team, balancing account complexity, customer risk, and employee development opportunities.
Serve as the senior conduit between strategic customers and CreatorIQ's product organization, synthesizing customer feedback into actionable recommendations and product priorities.
Build and maintain scalable customer success infrastructure, including account documentation, playbooks, success frameworks, and account health methodologies that identify leading indicators of risk and growth.

Qualification

Deep expertise in creator marketingExceptional executive presenceTech-savvy and solutions-oriented

Required

8+ years of experience in Customer Success, Account Management, Client Services, Agency Services, Marketing Strategy, or a related customer-facing leadership role.
Deep expertise in creator marketing, influencer marketing, digital media, or adjacent marketing disciplines, with a strong understanding of industry trends, challenges, measurement frameworks, and emerging opportunities.
Experience working directly with enterprise brands, agencies, or sophisticated marketing organizations, with a strong understanding of how modern marketing teams operate.
3+ years of people leadership experience, including experience managing senior individual contributors, managers, or team leads.
Proven success owning net revenue retention, renewals, and expansion outcomes across complex, multi-stakeholder enterprise accounts.
Demonstrated experience serving as an executive sponsor, strategic advisor, or escalation point for enterprise customers, with the ability to build credibility at the VP and C-suite level.
Exceptional executive presence, communication skills, and storytelling ability, with experience translating business objectives into strategic recommendations and measurable outcomes.
Strong commercial acumen and an understanding of how customer value, strategic partnerships, retention, and expansion work together to drive business growth.
Experience representing an organization externally through industry speaking engagements, executive roundtables, webinars, customer forums, or thought leadership initiatives.
Strong relationship-building skills with a demonstrated ability to earn trust across large, complex organizations and maintain executive-level partnerships.
Experience building or scaling customer success processes, operating frameworks, performance metrics, account health methodologies, or similar operational programs.
Tech-savvy and solutions-oriented, with the ability to navigate ambiguity, solve complex business challenges, and lead teams through change in a fast-paced environment.

Director of Customer Success

Responsibilities

Qualification

Required

Benefits

Company

Creatoriq

More roles at Creatoriq