Software Engineer, Customer Lifecycle

Mountain View

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full time

On Site

mid

$176k–$242k

H1B: no

Cssmerge Software Engineer on the Otter Customer Lifecycle team building core backend services and data models for merchant onboarding and lifecycle management. Responsible for designing and operating reliable, scalable systems that support restaurant signup, activation, and offboarding.

Responsibilities

As a Software Engineer on the Otter Customer Lifecycle team, you'll build the platform that every other team at Otter depends on — the core systems that define what a restaurant is in our product, and the services that get merchants from signup to serving orders.
Build and own the merchant platform: the core services and data models behind stores, facilities, brands, and the entitlement-driven configuration that determines what each merchant can access.
Design onboarding services that take a new restaurant from signup to live and serving orders, reliably and without manual intervention.
Build the backend for self-serve growth — signup, activation, and conversion flows that let restaurants adopt Otter without touching a salesperson.
Design offboarding and lifecycle cleanup so that when a merchant leaves, the systems behind them shut down cleanly instead of quietly running and costing money.
Own your services end-to-end: design, build, instrument, debug, and improve reliability and performance.

Qualification

Proficiency in Java or GoSolid foundation in distributed systemsExperience with databases (eWorkflow orchestration (eAuthenticationMarketplaceCloud platforms (Azure

Required

We value diversity of experience and are looking for engineers excited to own complex, high-impact systems. We look for a strong sense of ownership — people ready to take their work from idea to production and take responsibility for outcomes.
Proficiency in Java or Go, writing production backend services.
Solid foundation in distributed systems, microservices, and API design (gRPC and/or REST).
Experience with databases (e.g. PostgreSQL, CockroachDB) and writing performant queries.
Experience designing data models and core domain objects that other teams build on top of.
Experience operating services in production, and a collaborative, product-minded approach.

Preferred

Workflow orchestration (e.g. Temporal, Cadence) or event-driven architectures (Kafka).
Authentication, authorization, permissions, or entitlements systems.
Experience with API modernization or migrating services off a legacy stack.
Marketplace, merchant platform, subscription, or billing systems experience.
Cloud platforms (Azure, AWS, GCP) and containers (Docker, Kubernetes).

Benefits

Dental
Vision
401(k)
PTO
Equity/RSU
Parental Leave
Life Insurance

Company

Cssmerge

View company page

10000+ employees

Industrial

Founded 1892

Source: greenhouse

Active within the past hour

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