New Relic Technical Success Manager for Public Sector customers owning technical success, adoption, and post-sales relationships. Collaborate with sales and product teams to optimize New Relic product integration and customer satisfaction.
Responsibilities
Own customer adoption, onboarding, and continued success at your customer base.
Document adoption and success
Lead all aspects of the adoption, optimization, and integration of New Relic’s products within customers’ business infrastructure
Be a joint partner with Sales to identify revenue opportunities through the upsell of new services and contract renewals
Voice support for new product features & provide customer feedback to New Relic product management and engineering groups
Maintain a deep understanding of the customer’s business as well as their technical environment
Lead interactive product demonstrations for diverse audiences, showcasing key workflows and answering real-time technical inquiries to drive platform adoption.
As this is a field-based role you will need to enjoy some travel, extensive travel opportunities for those that want to.
This role requires
3+ years of demonstrated pre or post sales experience within the software industry or working directly for a Public Sector organization (ie. Government Agency, Municipal Department, Public Utility, or State/Federal Enterprise).
An interest in or previous experience of performance monitoring tools (infrastructure, application, web or mobile, user experience)
Strong technical background and sales/customer orientation
Qualification
Desire to learn new technologiesFluent in English#LI-MM1 #LI-Remote
Required
3+ years pre or post sales experience in software industry or Public Sector
Interest or experience with performance monitoring tools
Strong technical background and sales/customer orientation
Desire to learn new technologies
Ability to maintain project plans and documentation
Fluent in English
Preferred
Familiarity in one or more of the following development languages - Java, .Net, Ruby, C, Python, Node.js, Golang
Exposure to and/or interest in cloud technologies: Kubernetes, containers, microservices, DevOps, CI/CD
Background in mobile device platforms & architectures (IOS & Android)
Bachelor's degree in Engineering/Computer Science or equivalent desirable
Please note that visa sponsorship is not available for this position.
#LI-MM1 #LI-Remote
The pay range below represents a reasonable estimate of the on target earnings (salary plus target sales incentives) for the listed position. This role is eligible for a commission plan (as defined in the sales incentive plan document). Pay within this range varies by work location and may also depend on job-related factors such as an applicant’s skills, qualifications, and experience.
New Relic provides a variety of benefits for this role, including healthcare, dental, vision, parental leave and planning, mental health benefits, a 401(k) plan and match, flex time-off, 11 paid holidays, volunteer time off, and other competitive benefits designed to improve the lives of our employees.
