Cssmerge Product Manager responsible for defining the product strategy and roadmap for fleet management tools supporting deployed robots. Leads product lifecycle from discovery through rollout to optimize uptime and technician effectiveness.
Responsibilities
Own the product definition, strategy and roadmap for tools that support Lab37's deployed robots from commissioning through service. Turn field insights and fleet data into clear priorities and requirements. Lead the product lifecycle from discovery through rollout and iteration. Optimize for uptime and technician effectiveness.
Own the fleet management product roadmap: define the fleet management product features, and prioritize needs using field research, fleet data, and business impact.
Define commissioning and configuration: ensure each robot has a trusted identity, approved configuration, and verifiable deployment history.
Create clear fleet visibility: help teams understand system health, performance, and emerging risk across sites.
Make maintenance proactive: use telemetry anomalies and fault patterns to trigger useful alerts and preventive service actions.
Improve service and repair: design the workflow from issue triage through verified return to service. Ensure technicians can access repair guidance and record completed work onsite or offline.
Define system integrations: ensure fleet tools exchange reliable asset and service data with ERP and related systems.
Lead delivery and rollout: write clear requirements, run field pilots, and use results to improve releases.
Drive cross-functional decisions and results: align the teams needed for each initiative and resolve trade-offs quickly. Define measurable outcomes, then use fleet availability and service performance to guide priorities.
What we are looking for
Bachelor's degree in Engineering, Computer Science, Information Systems, or a related field; MBA or equivalent business experience a plus.
7+ years of relevant experience, including 5+ years building B2B products for robotics, connected equipment, or field operations.
Qualification
Bachelor's degree in Engineering7+ years of relevant experienceMBA or equivalent business experience
Required
Bachelor's degree in Engineering, Computer Science, Information Systems, or a related field
7+ years of relevant experience, including 5+ years building B2B products for robotics, connected equipment, or field operations
Proven track record turning ambiguous operational problems into shipped products with measurable results
Experience using telemetry and service data to guide product decisions
Systems thinking across connected devices, cloud software, and enterprise integrations
Strong written and verbal communication with ability to influence technical and operational teams
Preferred
MBA or equivalent business experience
Familiarity with fleet monitoring or predictive maintenance
Experience with ERP or asset management systems
Comfortable designing mobile or offline technician workflows
