Customer Account Manager - SMB

Hybrid in Santa Clara, CAfull timeHybrid

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mid

$100k–$125k

H1B: no

Hackerrank The Customer Account Manager at HackerRank manages a portfolio of SMB customers to ensure adoption, renewals, and a positive customer experience. The role involves executing adoption and renewal motions, conducting customer check-ins, and supporting contract processes.

Responsibilities

We are seeking a Customer Account Manager who is committed to delivering a strong customer experience and supporting customers throughout their lifecycle with HackerRank. This role is designed for an early-career account manager who is eager to build foundational skills in customer renewals, relationship management, and account operations.
Manage a portfolio of SMB customers, executing defined adoption and renewal motions to drive retention and customer satisfaction.
Conduct regular customer check-ins to ensure customers are realizing value and address questions or issues proactively.
Support renewal conversations and standard contract processes, escalating complex scenarios as needed.
Act as a strategic advisor by leading customer and internal teams, removing roadblocks, and accelerating adoption.
Identify basic expansion or usage opportunities and partner with senior team members when appropriate.
Maintain accurate customer data, renewal tracking, and activity logging in CRM tools.
Collaborate with Sales, Product, and Support to ensure a smooth and consistent customer experience.
Are a Captain - you enjoy owning the customer relationship and championing their success.
Are skilled at engaging HR/Talent & Technical decision-makers, helping them navigate hiring and workforce planning goals.
Believe in long-term partnerships and being the trusted advisor for your customers.

Qualification

You are organizedYou are customer-focused and curiousEven better if you haveFamiliarity with HR TechA collaborative mindset

Required

You bring 1–3 years of experience in a customer-facing role within a SaaS or technology environment, such as account management, sales development representative, customer success, or sales support.
You are organized, resilient, and comfortable managing multiple priorities in a fast-paced environment.
You are customer-focused and curious, motivated by understanding customer needs and ensuring a positive, reliable experience.
Strong written and verbal communication skills, with the ability to explain concepts clearly.
Even better if you have
Familiarity with HR Tech, recruiting tools, or developer-focused products.
Comfort engaging with day-to-day customer contacts in HR, Talent, or Engineering teams.
A collaborative mindset. You work seamlessly across teams, bringing together Support, Product, and Sales to ensure customer needs are met.

Preferred

Familiarity with HR Tech, recruiting tools, or developer-focused products
Comfort engaging with day-to-day customer contacts in HR, Talent, or Engineering teams

Benefits

Equity/RSU

Company

Hackerrank

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Source: greenhouse

Active within the past hour

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